Inquiries

This is the contact page for chokomi, a specialty shop for plush doll clothing and accessories.
Please feel free to contact us if you have any questions regarding product sizing, restock status, shipping, or any other inquiries.
Before submitting a question, please first check our "User Guide," which contains information on shipping, payments, cancellations, and more.

【Important Notes for Inquiries】

• Business Hours: Weekdays 10:00 AM – 5:00 PM (excluding weekends and holidays)
• Expected Response Time: We typically reply to inquiries via email within 1–2 business days.
  ※If you do not receive a reply within 2 business days, please check your spam folder or verify that your email address was entered correctly.
  
• For Customers Who Have Already Placed an Order: Please be sure to include your "Order Number (the number starting with #)" when making an inquiry to ensure we can assist you smoothly.
• Request Regarding Email Domain Settings: Please configure your email settings in advance to allow messages from our store (chokomi2026@gmail.com) to ensure you receive our reply.