FAQ（よくあるご質問）
🚚 Shipping & Delivery
Q. How long does it take for my order to arrive?
A. As our products are imported from overseas, it may take up to 11 business days (excluding weekends and holidays) from the time your order is confirmed (after payment is received) until it is shipped. Once shipped, it will typically arrive within 1 to 3 days.
Q. How much is shipping?
A. Standard shipping is a flat rate of 300 yen (tax included) nationwide. (*Shipping to Hokkaido is 1,100 yen, and to Okinawa and remote islands is 1,630 yen.) However, shipping is free for orders with a total of 10,000 yen (tax included) or more. (*This does not apply to Hokkaido and Okinawa.)
Q. Can I specify the delivery date and time?
A. We apologize, but we cannot accept requests for specific delivery dates or times. Please contact the courier directly using the tracking number provided once your order has shipped.
👕 About the product and size
Q. I'm having trouble deciding what size plushie to get.
A. We carry clothing for 10cm, 15cm, 20cm, and 30–45cm plushies. Please measure the actual "head circumference" and "waist circumference" of your plushie and select the closest size. For more details, please check our User Guide or the specific information provided on each product page.
Q. Can these clothes be worn by plushies from other brands or handmade ones?
A. These are designed to fit standard Korean plushies, chibi plushies, mascots, and the like; however, please note that the fit may vary slightly depending on individual differences in the plush dolls (such as the amount of stuffing or body shape).
💳 Payment and Ordering
A. What payment methods are available?
A. You can use credit cards (Visa, Mastercard, AMEX, JCB), Apple Pay, Google Pay, bank transfers, and more.
Q. Can I cancel or change my order after it has been placed?
A. Once an order has been confirmed, it cannot be cancelled or modified (including changes to color or size) due to system limitations. Please review your order details carefully before completing your purchase.
🔄 Returns and Exchanges
Q. I received an item that is different from what I ordered, or the item arrived damaged.
A. We sincerely apologize for the inconvenience. In the unlikely event that your item arrives with a defect or is incorrect, please contact us via our contact form within 7 days of delivery. Once verified, we will promptly arrange for an exchange or refund.
Q. Can I return the item if it is different from what I expected in terms of image or size?
A. We do not accept returns, exchanges, or refunds due to customer convenience (e.g., product differs from expectations, incorrect size, etc.). Thank you for your understanding.